Quality Assurance Supervisor Full Time NEW

At Ice River Sustainable Solutions, our employees have incredible opportunities to work for an organization that is known for our forward-thinking innovation and eco-friendly design in products and packaging. Our culture is inclusive, supportive, and encourages learning and development to support internal career advancement opportunities. We are problem solvers who find fulfillment and reward in making impossible possible. We are hands-on, focused, and committed to always being a part of something bigger. If you are creative, passionate and enjoy working in a collaborative environment we would like to hear from you.

Ice River is currently looking for two (2) Quality Assurance Supervisor, Food and Beverage Processing (NOC 92012) to join our team. You will be working at our Feversham facility, located at 494306 Grey Road 2, Feversham, Ontario, N0C 1C0.

This is a full-time position, based on 40 hours per week. At this time, we are only looking for individuals who can work Monday to Friday during the day, and weekends as required.

Position Summary
The Quality Assurance Supervisor is responsible for ensuring all manufacturing products, in our Feversham facility, meet company, customer, safety, and regulatory standards within our fast-paced bottling and plastics manufacturing environment. This role oversees quality assurance systems across water treatment, bottling, and plastics manufacturing processes while supporting sanitation standards, food safety compliance, and continuous improvement initiatives.
The Quality Assurance Supervisor will lead QA and sanitation personnel, support audit readiness, and work closely with operations and maintenance teams to maintain compliance with CBWA, CFIA, FDA, SQF, HACCP, and GMP standards. This position plays a key role in driving quality culture and ensuring the consistent production of safe, high-quality products.

Key Responsibilities
Quality Assurance & Production Oversight
• Develop, implement, and maintain QA systems and procedures for all aspects of operation
• Monitor all production stages including water treatment, ozonation, PET resin handling, preform and bottle production, filling, capping, coding, and packaging
• Ensure all equipment operates within validated tolerances for resin, preforms, caps, and bottled products
• Identify, document, and analyze defects and implement corrective and preventative actions (CAPA)
• Verify completion and accuracy of QA and production documentation to maintain quality systems
• Support product holds, investigations, and release activities as required

Regulatory Compliance & Food Safety
• Assist in maintaining HACCP and SQF programs across the Feversham facility
• Ensure adherence to GMPs, food safety standards, and regulatory requirements including CBWA, CFIA, FDA, and SQF
• Support traceability programs for raw materials, packaging, and finished goods
• Recommend, develop, and update SOPs and work instructions as required
• Ensure plant compliance with all company procedures and policies

Audits & Continuous Improvement
• Prepare for and participate in internal, external, and regulatory audits
• Maintain audit readiness at all times
• Investigate and support resolution of non-conformances, customer complaints, NCRs, and CARs
• Drive continuous improvement initiatives focused on reducing defects, waste, rework, and downtime
• Support root cause analysis and corrective action implementation

Testing, Inspection & COA Management
• Oversee inspection and testing procedures to ensure effectiveness and reliability
• Perform and interpret microbiological testing and related laboratory functions
• Coordinate random sampling programs and ensure accurate documentation and follow-up
• Review Certificates of Analysis (COAs) for incoming raw materials
• Issue COAs for outgoing products including bottled water, resin, and packaging materials

Inventory & Materials Management
• Maintain inventory levels for QA supplies, testing materials, and laboratory equipment
• Ensure QA and sanitation teams have the tools and consumables necessary to perform their duties effectively
• Monitor and manage hold inventory and quarantine processes

Team Leadership & Training
• Supervise QA and sanitation personnel to ensure compliance with company and regulatory requirements
• Lead, coach, mentor, and develop team members
• Train employees across various departments on quality standards, GMPs, sanitation, and food safety procedures
• Foster strong working relationships between QA, sanitation, maintenance, and operations teams
• Support performance management and employee development initiatives

Systems, Reporting & Communication
• Maintain and support electronic quality systems including Fiix, Presage, PM-NCR, and SAP
• Track and report KPIs through daily, weekly, and monthly reporting processes
• Communicate quality concerns effectively to plant leadership, including recommending production stoppages or product holds when necessary
• Promote a proactive, team-based quality culture throughout the facility

Qualifications
• Post-secondary diploma or degree in Food Science, Chemistry, Engineering, Quality Assurance, or a related field
• 2–5 years of quality assurance experience within bottled water, beverage, plastics, food, or non-durable goods manufacturing
• Previous leadership or supervisory experience within manufacturing is considered an asset
• Strong working knowledge of SQF, HACCP, GMPs, CBWA, CFIA, and FDA requirements
• Experience within a high-speed manufacturing environment preferred

Skills & Competencies
• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational skills
• Strong leadership and team development capabilities
• Effective communication and interpersonal skills across all organizational levels
• Ability to work independently and make sound decisions in a fast-paced environment
• Proficiency with Microsoft Office and quality management systems
• Strong understanding of food safety and sanitation standards

Compensation We offer a generous compensation package, which includes:
• Competitive annual salary of $75,000–$78,000
• 10 days of paid vacation per year
• Extended medical, dental, and long-term disability insurance.
• Participation in our retirement savings plan.
• Inbound transportation costs for out of province applicants
• Private health care insurance coverage for out of province applicants (equal to the Ontario provincial health insurance plan) until such a time that the applicant is eligible for Ontario provincial health insurance.
• Eligible for incremental raises in accordance with standard company policies.

Working Environment and Physical Demands
• Straight days and weekends as required.
• Frequent lifting and carrying of materials, products, and goods up to 50 pounds or more.
• Standing and walking for extended periods on hard surfaces.
• Regular bending, stooping, and reaching to handle equipment and materials.
• Using manual dexterity for operating machinery controls, tools, and computer systems.
• Good visual and auditory acuity to monitor equipment and detect malfunctions.
• PPE use.

Please let Ice River Sustainable Solutions know if you require accommodation during the hiring and selection process and we will work with you to make appropriate arrangements. Ice River Sustainable Solutions is an Equal Opportunity Employer.

We are committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

Note to Recruiting Agencies
Ice River Sustainable Solutions does not respond to unsolicited emails from third party recruiters acting on behalf of job seekers. All candidates are encouraged to create their own online profile, allowing us to reference resumes effectively and advise when opportunities match your knowledge and skills. Any profiles created by recruiters on behalf of job seeking candidates will be deleted. This practice threatens future interactions between third party recruiters and Ice River Sustainable Solutions recruitment.

Apply If you are interested in the position, and meet all of our qualifications, please send a copy of your resume and cover letter to [email protected]. Your cover letter must specify how you meet the requirements of the position, and confirm if you are legally authorized to work in Canada.

Company Ice River Springs Water Co. Inc.
485387 30th Sideroad
Shelburne, ON
L9V 3N5