Informatics Advisor/Customer Service Representative

Company Name:             PBS Systems

Job Location:                   Calgary, AB

Job Type:                          Entry-level Full-time, Permanent

No. of Openings:            1

Internal Job Title:           Informatics Advisor 

Reports To:                      Team Lead, Informatics              

Job Requirement(s):      Occasional weekend/holiday work

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

An Informatics Advisor works with the Informatics team to support the PBS Install Services Team. As an Informatics’ Advisor you will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. The Informatics Advisor provides immediate solutions and services or escalates, if necessary, to other departments.

This is an entry-level customer service role that requires basic computer knowledge. The ideal candidate has the desire to learn new skills and grow within the role. 

Job Responsibilities:

• Support and troubleshoot issues receive by phone and email
• Write up tickets and investigate issues involving third party data feeds 
• Review issues or concerns from vendors who collect data from dealerships
• Be able to fulfill data requests and communicate those setups to both internal and external customers
• Assist onsite teams and dealerships with setting up of payment processing machines
• Configuration of online payment systems
• Configure texting numbers, record automated message for dealer appointments, and web setups
• Follow processes for integration of manufacturer communications and ensure link is established
• Work with internal staff to help investigate or find answers for those who are onsite
• Investigate issues called or emailed in from onsite staff, create a ticket and escalate when needed
• Maintain documentation and update as processes change within installs and data transfers
• Be able to talk about and navigate our DMS Software to be able to better assist customers
• Ongoing training of the software and different departments within the company 

Qualifications:

• High School diploma
• Experience in the automotive industry/dealership environment an asset, but not required
• Solid computer knowledge of Microsoft Office Suite
• Problem solving and trouble shooting skills
• Excellent customer service skills
• Effective time management, organization, and self-management skills 
• Strong multi-tasking & prioritization
• Strong documentation abilities
• Available for occasional work on Saturday and/or Sunday to support software installations
• Available for occasional work on USA/Canadian holidays, based on installation needs

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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