Product Manager (Digital) – 24 month contract Full Time

COMPANY OVERVIEW:

The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.

We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.

No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.

POSITION OVERVIEW:

As a Product Manager at The Globe and Mail you will play a critical role in maintaining and enhancing the functionality of our existing digital product suite. Your primary focus will be to ensure the stability, reliability, and performance of our web and app experiences, while also identifying and implementing opportunities for incremental improvements. You will be at the heart of our operations, collaborating closely with engineering, revenue, business and editorial teams to manage web and app platform updates, address technical issues, and drive product optimizations.

KEY RESPONSIBILITIES:

• Product Maintenance & Optimization:
  • Manage the daily operation of our flagship web and app platforms, ensuring they are stable, reliable, and top-performing.
  • Partner with engineering teams to swiftly address and resolve technical glitches, and implement improvements that enhance the user experience.
  • Support production incidents by ensuring quick resolution and minimal disruption to our operations.
  • Use your analytical skills to track product performance and introduce impactful optimizations.
• Stakeholder Collaboration:
  • Act as the primary point of contact for internal stakeholders regarding product issues, updates, and improvements.
  • Gather and prioritize feedback from revenue, editorial, technical, and business teams to align product development with organizational goals.
  • Facilitate communication between business and engineering teams to ensure alignment on product changes and updates.
• Platform Management:
  • Manage app store presence, respond to reviews, and create release notes.
  • Develop and maintain comprehensive platform documentation, including technical specifications and user guides.
  • Implement best practices for product management to ensure consistent and high-quality product delivery.
• Continuous Improvement:
  • Identify opportunities for process improvements and product optimizations to enhance overall efficiency and effectiveness.
  • Stay informed about industry trends and technological advancements to proactively address potential challenges and opportunities.

QUALIFICATIONS:

• Proven experience (3+ years) in product management or a similar role, with a focus on maintaining and optimizing web and app products.
• Strong technical background with the ability to understand and communicate technical concepts effectively.
• Experience working in a fast-paced media or news environment is highly desirable.
• Excellent problem-solving skills, with a keen ability to prioritize and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.

WHY CHOOSE THE GLOBE:
 

The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities.  The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability. 
 

As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.

WE OFFER:

• Competitive compensation to ensure we hire, retain and reward team members
• Hybrid work environment that promotes work-life balance
• Generous vacation and flexible work arrangements
• Parental leave top-up
• Competitive health and dental benefits
• Defined Benefit pension plan
• Annual wellness subsidy
• On-site chiropractor and registered massage therapist
• Employee and family assistance program
• Free digital subscription to globeandmail.com and 40% off other Globe products
• Education assistance for external training courses
  

SUPPORTING YOUR GROWTH:

• We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
• There are lateral and upward advancement opportunities for rewarding and developing careers.
• We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
• We support continuing education and provide both internal and external opportunities for training and development.

VACCINATION POLICY:  

All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval.  If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.     

THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACE 

The Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.          

The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.