Team Lead – Smart Client Full Time

• Participates in weekly interdepartmental meetings with the Director of US Operations to review project status, discuss issues and future needs.  

• Manages the assigned IT staff including planning, appointing, directing and evaluating work in this area.  

• Participates in interviews and provides recommendations for hiring staff to meet corporate requirements.  

• Performs annual evaluations for assigned IT staff. 

Project Management 

• Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues: 

• RDP connections 

• Printers and other peripherals 

• Payroll integration 

• Connections to multiple sites for larger dealership groups 

• Capitalizing on already established methods, develops a stream-lined process to install Smart Client. 

• Works with Director of US operations to identify strategic groups, geographic areas where customers are concentrated, and dealerships that are close to PBS office locations that can be targeted. 

• Works with the marketing department on a campaign to educate the customers about the migration 

• Also communicates with customers to schedule installs and address any concerns.  

• Works closely with internal teams such as IS Tech, Tech Services, DIT, and Development on progress and any technical challenges that need to be escalated.  

• Conduct internal pre-install and post install reviews, to identify any potential or new problems, and take the steps necessary to eliminate recurrence of those problems on future installs. 
   

Record Keeping & Misc. Responsibilities 

• Build a dashboard and identify KPI’s that will show progress 

• Seeks to gain a better understanding of our products through continued training, review of manuals, etc. 

• Mentor and guide more junior technical resources. 

• Other work-related duties as assigned by management. 

Qualifications 

• Computer degree and 2+ years industry experience required.  

• Computer hardware, software and networking experience required, including MS Windows Server and Client operating systems, printers, and peripherals. 

• Supervisory experience is desired but not required. 

• Knowledge of the automotive dealership environment is desired but not required.  

• Systems Thinking – the ability to see how parts interact with he whole (big picture thinking) 

• Interpersonal and leadership skills – collaboration, facilitation, and negotiation skills. 

• Emotional intelligence – self-awareness, confidence, ability to manage conflict, empathy 

• Communication skills, both written and spoken 

• Ability to explain complex technical issues in a way that non-technical people may understand 

• Ability to quickly learn new technology, such as complex hardware and software applications 

• Project and program management planning and organizational skills  

• Customer service orientation 

• Time management and prioritization 

Working conditions and equipment 

• This is a full-time permanent role, PBS works a 40-hour work week  

• This position will require travel up to 2 weeks per month, with the ability to travel throughout Canada and the United States. 

• Stock laptop provided at time of hire 

 Physical requirements 

• This position can require long periods of sitting or standing and extended use of a computer and phone. 

• Sit/stand desks are available when working in the office environment.  

• Lifting to a light level (up to 20 lbs./10 kgs on an occasional basis, and up to 10 lbs./5 kgs on a frequent basis) 

Direct reports 

• Smart Client Technical Support Representative – Tier 1