Release Specialist

Company Name:             PBS Systems

Job Location:                  Calgary – HQ

Job Type:                         Full-time, Permanent

Internal Job Title:            Release Specialist

Reports To:                      Manager – Release Operations

Job Requirement(s):       No travel required

No. of Openings:             01 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun! “ 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

 And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Release Specialist, you will confirm the deployment plan is followed and that all deliverables have been completed in line with the release dates and deadlines. You will be expected to coordinate and support our customers in their transition to the latest technology in the DMS industry as well as manage communications, update schedules, contact lists and approvals. You will have extensive knowledge of Microsoft technologies. This role provides the opportunity to work individually and within a team in a fast-paced changing development environment.

Responsibilities:

• Coordinate, and schedule software updates for v10 customers
• Maintain release operations schedule for all PBS products (v10, Mobile, WS/PH, etc.)
• Document and communicate all changes for a version in release notes which are published to both the internal teams and the clients
• Help manage all aspects of translation requests from initial assessment to final delivery
• Attends planning, kick-off, and silo update meetings
• Main point of contact for the client leading up to the transition
• Escalate critical issues to management in a timely fashion
• Build/maintain productive, meaningful relationships with clients
• Act as a v10 product expert within the company

Qualifications:

• Previous customer service or dealership experience will be considered an asset
• Computer proficiency in Microsoft Office Suit – web
• Solid computer skills and knowledge of Microsoft Office Suite
• Flexibility in working hours to adjust to clients’ time zones and needs
• Excellent verbal and written communication skills
• Effective self-starter and strong team player
• Strong documentation skills
• Solid analytical and organizational skills
• Strong time management skills to meet deadlines
• Ability to embrace change and innovation
• Work well independently and in a team
• Excellent customer service skills and phone manners
• Problem-solving and troubleshooting skills
• Effective time management and organization
• Strong multi-tasking and prioritization
• Willingness to commit to an ongoing system of education and cross-training

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Great referral bonus
• Staff discounts with GM, Dell, and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

 PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department. 

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