Infrastructure Analyst Full Time

Your Job

Koch Engineered Solutions (KES) is seeking a junior level Infrastructure Analyst to join our global support team. This position is a member of the KES Infrastructure and Operations Team and is based out of North Vancouver, BC . As part of KES IT Team, this role provides on-site support for DarkVision Technologies and is part of the global IT team for KES.

Our Team

About DarkVision – To make smart decisions, Oil & Gas operators need a clear picture of the inner workings of their wells. The team at DarkVision makes this happen. Our experts from across the machine vision, imaging, computer graphics, and data analytics sectors have worked to create the most technologically advanced platform for downhole diagnostics. Come join our team as we embark on the exciting journey ahead to become the global leader in industrial imaging.

What You Will Do

• Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Manage communication with stakeholders regarding service provision and outages.
• Work with support team to troubleshoot issues and ensure issues are being routed to proper functional teams.
• Work with various technologies such as Windows Servers, End User Workstations, wireless networks, virtualized environments, cloud computing, DevOps, compute clusters, printing, scanning, and more.
• Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.
• Provide day-to-day operational support for system troubleshooting, service delivery/recovery, root cause analysis, and resolution/remediation of technical issues, demonstrating a high level of initiative.
• Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems.
• Understand and translate business requirements and use cases into value driven actions.

Who You Are (Basic Qualifications)

• Experience providing technical support in an Enterprise environment.
• Has an understanding or knowledge of the Windows platform, PC hardware, virtual server/storage, information security, network technologies (wired and wireless), cloud computing, structured cabling, PC management tools, centralized software deployment, and imaging
• Able to lift 35 pounds, work in various manufacturing and office environments, and climb stairs / ladders.
• Must have existing legal authorization to work in Canada.
• No relocation support is available for this role.

What Will Put You Ahead

• Excellent customer service and communication skills (written and oral).
• Ability to professionally interact with and support multiple levels and functions within the organization.
• Eagerness to learn and grow your knowledge and skills.
• Proven experience with in-depth troubleshooting, root cause identification, and problem resolution.

General Salary Range

For this role, we anticipate paying $55,000 – 65,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Engineered Solutions (KES) specializes in process and pollution control equipment and digital technologies to help industries reduce emissions, save energy and get the most from their resources. From pollution control to advanced filtration, we’re focused on providing customers with products and solutions to help them optimize, transform and succeed. Industries we serve include refineries, chemicals, municipalities, pharmaceutical, pulp and paper, food and dairy, utilities and automotive.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

How to Apply

If you have the above qualifications, we would like to hear from you. We thank all applicants in advance, but please be advised that only those selected for an interview will be contacted.

We are an equal opportunity employer. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the kochcareers.com webpage.

Successful candidates will be required to complete a criminal background check.

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This position is eligible for Canadians of all ages