Health Services Scheduling Coordinator (Permanent Part-Time) Full Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Scale Level 4B—$22.98-$27.17 per hour

As a Health Services Scheduling Coordinator, you will help our clients maintain their independence and brighten their day by fielding client calls and ensuring their services are scheduled in a timely manner. You’ll work in a fast-paced high energy customer service center, communicating with clients, families, funders and clients’ Health Care Teams including Personal Support Workers, Nurses and Rehab Service Providers. You’ll be supported by a passionate team and state-of-the art technology that enables you to coordinate services, accept new client referrals, schedule service changes and maintain client service plans. You will be supporting both Nursing and PS coordination desks.

Guaranteed 20 hours per week (Required Monday-Sunday, 8:30AM-9:30PM Availability). The schedule will consistently be provided with a 6-week advance notice.

The incumbent will be required to attend a 3-week in-person training, including weekdays and weekends, before moving to their role. 

Key Areas of Accountability

VHA’s Health Services Scheduling Coordinator have the following key areas of accountability, but not limited to:

• Acceptance of new client offers.

• Scheduling, service changes and updates by using a scheduling software.

• Maintenance of service plans.

• Regular communications with clients, caregivers, and funders.

Required Qualifications

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred

• Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an administrative position that required extensive scheduling

• Excellent telephone skills—the ability to interact professionally with callers

• Strong organizational skills with attention to detail and the ability to prioritize multitask and change priorities and direction easily.

• Excellent communication and interpersonal skills

• Must be able to support client needs that are consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact.

• Knowledge of the GTA and TTC routes or relevant contracted areas

• Strong computer and data entry skills

• Speed and accuracy in computer inputting (50 wpm)

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

This position is eligible for Canadians of all ages