Subject Matter Expert

1) During pre-sales activities & RFP process:

• Support the sales & marketing activities (attend various conferences and the CORIS® Symposium(s))

• Contribute to RFI/RFP responses by identifying functional fits and gaps • Provide CORIS® product demos

• Assist domain teams with understanding of RFP requirements

2) During the CORIS® implementation process:

• Communicate with various stakeholders (within Abilis and within customer agency)

• Contribute to COTS and high-level solution meetings

• Serve as the primary CORIS and corrections expert in the COTS/Gap process

• Facilitate communications to and from customer(s), raise flags to management when needed.

• Provide training as needed to customer end users and/or trainers

• Assist with data migration efforts, population of LOVs, and customer understanding of CORIS®

• Assist customers with change management process

• Support the UAT process by answering customer inquiries and performing triage of customer bugs

• Support domain teams in the documentation of solutions to meet customer needs and identified gaps.

3) Within Abilis:

• Support product initiatives, provide inputs, solution validation and promote product roadmap

• Support internal teams by providing correctional and product expertise when needed

• Assist in review of customer-initiated change requests

• Respond to customer inquiries about CORIS functionality

• Provide demos of product features to meet customer needs

• Assist in the bug triage process

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