Product Education – Enablement Training Coordinator Automotive Software

The Role

Product Education is seeking a detail-oriented and tech-savvy Enablement Training Coordinator to manage and support the delivery and evaluation of PBS’s online training program. This role is essential in ensuring a seamless learning experience for employees and customers through effective coordination, communication, and platform management.

As an Enablement Training Coordinator, you will be responsible for designing and managing internal training programs that enhance employee knowledge and performance across departments. This role ensures that educational content is aligned with organizational goals, product updates, and internal certification standards. The coordinator will collaborate closely with the e-Learning Product Specialists, Team Leads, and other departments to deliver high-quality, engaging learning experiences through platforms such as PBS Academy and SharePoint.

This position is based out of our Calgary HQ office. This is not a remote or hybrid work opportunity.

Job Responsibilities:

Content Manager

• Create and manage new and existing online training programs.
• Align educational initiatives with organizational goals and departmental needs.
• Maintain and update training content in PBS Academy, SharePoint, and other platforms.
• Work closely with the Product Education Manager and Team Lead to prioritize project initiatives and priorities.
• Communicate updates and initiatives across all PBS departments.
• Ensure consistency, clarity, and accuracy in all internal training materials.
• Maintain an organized document library.

Certification Program

• Host Academy Onboarding and Certification Onboarding sessions.
• Support the development and maintenance of the internal certification program.
• Monitor the engagement of PBS staff throughout their certification journey.
• Record exams and schedule presentations.

Evaluation & Reporting 

• Monitor and evaluate the effectiveness of training programs.
• Collect feedback and performance data to improve learning outcomes.
• Report on training engagement, completion rates, and knowledge retention.

Qualifications

• Demonstrated team coordination experience.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to manage multiple projects.
• Proficiency in Microsoft Office Suite and e-learning tools.
• High school diploma required; post-secondary education in a related field is an asset.
• Automotive dealership or customer service experience is a plus.

Working Conditions

• Full-time, 40-hour work week.
• Occasional travel and weekend work may be required.
• Sit/stand desks and standard PC provided.

Physical Requirements

• Extended periods of sitting or standing.
• Light lifting (up to 20 lbs occasionally).

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at [email protected].

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